by Adora Ikwuemesi | May 5, 2025 | Performance Management
It was David Brown who first taught me that consistency is a better measure of performance.He shared an example from a call centre, where agents were often evaluated by their average call times. One agent might occasionally finish calls exceptionally fast, while...
by Adora Ikwuemesi | Nov 14, 2023 | Performance Management
A few people have asked me what a CEO dashboard looks like. Do note that dashboards are useful for any role including your personal life. Once you determine the metrics you want to track, a dashboard depicts it graphically.Just like your car dashboard, it is easy to...
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