It was David Brown who first taught me that consistency is a better measure of performance.

He shared an example from a call centre, where agents were often evaluated by their average call times. One agent might occasionally finish calls exceptionally fast, while another might take a little longer. But the real star? The agent who handled calls consistently within a steady, predictable time frame.

Why? Because consistency builds trust. It removes guesswork. It helps you plan. It gives you something reliable to work with.

In teams, consistency creates rhythm. It allows others to align with your pace, depend on your input, and build on your momentum. When one team member is unpredictable, even when they do exceptionally well, it disrupts the flow and affects everyone.

The same applies to relationships in life. People value those who show up the same way each time, who keep their word, and who don’t need to be second-guessed. We value those who have our back, come rain or shine.

With this insight, I’ve learned to appreciate the consistent performers I have had the opportunity to work with. These include team members, peers, and clients alike.

In teams, consistent performers are the backbone of progress and often add more long-term value than the unpredictable high achiever everyone is watching.

It’s not the occasional high performers that drive sustainable results. It’s the ones who deliver, again and again…consistently.

PS: The British weather never disappoints. Just when you think a warm spell means spring is here, it reminds you who’s boss, cold and consistent, every time😁.

#LeadershipMatters #HR #Performance #PeopleStrategy #BusinessLeadership #Founder #Trust #SustainableSuccess #LeadingWithImpact