by Adora Ikwuemesi | May 5, 2025 | Performance Management
It was David Brown who first taught me that consistency is a better measure of performance.He shared an example from a call centre, where agents were often evaluated by their average call times. One agent might occasionally finish calls exceptionally fast, while...
by Adora Ikwuemesi | Sep 19, 2024 | General
If there is one thing to admire about Netflix, it is the clarity on their core values.While they believe in decency and respect, they make it clear that they are not a family. Thus, no promises of unconditional love or staying together forever. Instead, they operate...
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